Q&A

Depending the stay and the cleaning status you might be able to drop your luggage at the stay before the check-in time. Please inquire for further details.

Unfortunately, we won’t be able to store your luggage after the check-out. That being said, you could use coin lockers located in the main stations (some offering big size lockers) or try the Hand free service and drop your luggage at one of the available service counters.

Our apologizes, we do not offer this service. Although, it is not difficult to find a taxi in Kyoto. There are plenty of taxis in the main areas. You could hail a taxi or go to a taxi stand and if an available taxi passes by it will come over. If you would like to book a taxi, we recommend the application Japan Taxi (Android & Apple). 

Our apologies, we do not offer this service. That being said, it is now possible to make restaurant reservations online through the following websites:

• Pocket Concierge for Michelin starred restaurants and high-end Restaurants
• Table All for high-end restaurants
• Guru Navi for a large choice of restaurants for all budget

Each of our houses provide amenities for you to enjoy a comfortable stay in Kyoto. We will prepare for you : linens, bed sheets, towel, sleepers, Body soap, Shampoo, Conditioner, seasonings, cutlery, kitchenware and family-friendly games. But also laundry supplies in case you will need to clean something during your stay. Of course we provide free WIFI.

All of our stays get ready for your arrival and get a deep cleaning before the check-in. A cleaning service is offered once more during the stay for guests who stay more than 9 consecutive nights with us.

The houses are equipped to be functional and easy to live in.  You will find in each of our stays: refrigerator, microwave, kitchen stove, kettle, Flat LDC TV, Hairdryer, laundry machine and Air conditioner (with heating function).

Yes, in each stay, you will find all the needed supplies to clean the house if something happens during your stay (spill milk, break a glass,etc). 

All our lodgings are non-smoking thus smoking is strictly forbidden in all parts of the stay and around it.

Yes, in most of our facilities you will find bicycles that you can use freely during your stay to get around the town. Please note that the number of bicycle available at each lodging differs.

*No bike available at the following houses: Kiyomizu Garden, HIGASHIYAMA Megumian, Cochi-En. If you plan to stay at one of the houses mentioned above and would like to rent a bike, many shops in Kyoto offer this service. We recommend you KTCP, who also provides great cycling tours within Kyoto city.

In the case of cancellation, please let us know as soon as possible. The cancellation request should be made by e-mail.

► 100% refunded if the cancellation is received up to 15 days prior to your check-in date, no later than 12:00 JST.
► No refund will be provided if the cancellation is received later than the due time as mentioned above or in the case of No Show.

► Please note that the cancellation policy as above applies to the service provided directly by Accommodation Japan, hence the guesthouses and the IC Card.  If you would cancel a cultural experience, please kindly refer to the cancellation policy for each experience. You could find them on the experiences’ pages.